Refund policy

MERCHANDISE RETURN POLICY:
We always hope you will be pleased with your CasaQ products. However, should you decide the merchandise is not satisfactory, our return policy is stated below. We are sorry, but shipping charges are non-refundable. CasaQ will issue a refund in the form of the original tender paid, when each of the following conditions has been met:

1. You have 15 calendar days to report the problem with your order by telephone or via e-mail.

2. The merchandise must be returned within thirty (30) calendar days of purchase OR a photo of the merchandise clearly showing the defect must be emailed to info@casaq.com for our records.

3. The merchandise must be returned in its original, unused condition unless there is a manufacturer’s defect; and

4. The merchandise must be accompanied by the original CasaQ packing slip.

MERCHANDISE REPLACEMENT POLICY:
Due to the delicate nature of some items we have taken every precaution to pack and ship your products to prevent any damage. However, should your purchase arrive damaged or broken we will send you an identical item for replacement if the following conditions are met:

1. You have 5 calendar days to report the problem with your order by telephone or via e-mail.
2. A photo of the merchandise clearly showing the defect must be emailed to info@casaq.com for our records.

CUSTOMER SERVICE
We will be available for customer service Monday – Friday from 9:00 AM – 5:00 PM Pacific Standard Time 

Phone: 408-280-1065
Email: orders@casaq.com