REFUND POLICY

We trust you will be satisfied with your CasaQ products. However, should you decide the merchandise is not satisfactory, our return policy is stated below.Please leave all merchandise tags attached. We are sorry, but shipping charges are non-refundable.  CasaQ will issue a refund in the form of the original tender paid, when each of the following conditions has been met:

1. You have 5 calendar days to report the problem with your order by telephone or via e-mail.

2. The merchandise must be returned within thirty (30) calendar days of purchase.

3. The merchandise must be in its original, unused condition unless there is a manufacturer’s defect; and

4. The merchandise must be accompanied by the original CasaQ packing slip.

 

Merchandise Replacement Policy:

Due to the delicate nature of some of our products we have taken every precaution to pack and ship your products to prevent any damage. However, should your purchase arrive damaged or broken we will send you an identical item for replacement if the following conditions are met:

1. You have 5 calendar days to report the problem with your order by telephone or via e-mail.

2. A picture of the broken merchandise must be emailed to orders@casaq.com for our records.

 

Customer Service:

We will be available for customer service Monday – Friday from 9:00 AM – 5:00 PM Pacific Standard Time at 408-280-1065 or orders@casaq.com

Contact Us:

Phone	408.280.1065
Email	info@casaq.com
Product Returns Only	CasaQc/o North Bay Distribution 2029 East Monte VistaVacaville, CA 95688

 

Shipping Policy & Rates:

Shipping is available within the continental United States. Please allow 5 – 7 business days for standard delivery of all in-stock items. Orders received by 1:00pm PST are shipped same day. Rush shipping is available at an extra charge.

CasaQ is not responsible for delays in shipping beyond the carrier's delivery policy.

An 8.25% Sales Tax will be charged for all orders delivered in California.